The issue retrieval flow has resumed normal operations. We are currently monitoring the logs to ensure proper activity.
A resync of Jira projects will take place during the weekend to ensure the data are up to date.
Posted Sep 05, 2025 - 17:29 UTC
Identified
The Jira API is currently in the middle of an incident, returning an empty list of issues on the /search API endpoint. Other API endpoints are fine and returning data. This problem occurs for most customers but not all.
We believe this issue started occurring on September 4th around 4 pm UTC, as Atlassian deployed a fix for another incident occuring the same day.
Jira-related reports are still available on Keypup. However, we are currently not receiving updates for Jira issues. Jira-related reports will show information as of September 4th.
We have reached out to the Atlassian team, provided a full incident report, and are waiting for next steps.