Slowdown when loading insights and dashboards
Incident Report for Keypup
Incident resolved.
Posted May 24, 2023 - 13:43 UTC
The fix for our slow queries has been released to production and our data team is currently monitoring the results.
Posted May 24, 2023 - 09:02 UTC
A fix for the slow queries has been developed by our data team and is currently being tested in our staging environment.
Posted May 23, 2023 - 17:20 UTC
Our team has identified an area of improvement in our reporting service. We will test a fix today and deploy based on performance results.
Posted May 23, 2023 - 06:28 UTC
We've proceeded with an upgrade of our reporting datastore. We will be monitoring the performance of reporting queries over the next 12 hours.
Posted May 22, 2023 - 18:58 UTC
Backlog of data updates has been processed. However we are still investigating slow queries for insights.
Posted May 22, 2023 - 17:57 UTC
The second fix has been released. The overall performance of our data processing pipeline is now back to normal. We are currently processing the backlog of updates for the day.
Posted May 22, 2023 - 15:58 UTC
A first fix has been applied to reduce the processing time of records. A second fix is currently in testing.
Posted May 22, 2023 - 15:08 UTC
The investigation is still in progress. The team is refining its investigations around specific areas of our data processing pipeline.
Posted May 22, 2023 - 13:32 UTC
The team is still investigating the issue. We have identified some areas that may be creating excessive load on our data processing pipeline.
Posted May 22, 2023 - 11:10 UTC
We've noticed that insights and dashboards take a significant amount of time to load. Our team is currently investigating.
Posted May 22, 2023 - 10:01 UTC
This incident affected: Data & Reporting.