All Systems Operational
Uptime over the past 90 days. View historical uptime.
Platform (HQ) ? Operational
90 days ago
99.99 % uptime
Today
Data & Reporting ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 4, 2023

No incidents reported today.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 12:13 UTC
Verifying - Verification is currently underway for the maintenance items.
May 28, 12:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:02 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 24, 16:14 UTC
May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Slowdown when loading insights and dashboards
Resolved - Incident resolved.
May 24, 13:43 UTC
Update - The fix for our slow queries has been released to production and our data team is currently monitoring the results.
May 24, 09:02 UTC
Update - A fix for the slow queries has been developed by our data team and is currently being tested in our staging environment.
May 23, 17:20 UTC
Update - Our team has identified an area of improvement in our reporting service. We will test a fix today and deploy based on performance results.
May 23, 06:28 UTC
Update - We've proceeded with an upgrade of our reporting datastore. We will be monitoring the performance of reporting queries over the next 12 hours.
May 22, 18:58 UTC
Update - Backlog of data updates has been processed. However we are still investigating slow queries for insights.
May 22, 17:57 UTC
Monitoring - The second fix has been released. The overall performance of our data processing pipeline is now back to normal. We are currently processing the backlog of updates for the day.
May 22, 15:58 UTC
Identified - A first fix has been applied to reduce the processing time of records. A second fix is currently in testing.
May 22, 15:08 UTC
Update - The investigation is still in progress. The team is refining its investigations around specific areas of our data processing pipeline.
May 22, 13:32 UTC
Update - The team is still investigating the issue. We have identified some areas that may be creating excessive load on our data processing pipeline.
May 22, 11:10 UTC
Investigating - We've noticed that insights and dashboards take a significant amount of time to load. Our team is currently investigating.
May 22, 10:01 UTC
May 23, 2023
May 22, 2023
May 21, 2023

No incidents reported.

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